TERMS AND CONDITIONS
Last Updated: 11 October 2026
Welcome to ShopMitch (“ShopMitch,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, https://shopmitch.com.ng, including all purchases made through our online store.
ShopMitch provides an online shopping platform where customers can browse and purchase products across various categories, including electronics, phones and tablets, computers and accessories, fashion, home and kitchen, baby products, beauty and personal care, groceries, and other consumer goods.
By accessing our website, creating an account, placing an order, or purchasing any product from ShopMitch, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of our website.
1. Eligibility and Acceptance of Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing products on behalf of another person or a business, you confirm that you have the authority to accept these Terms on their behalf.
We reserve the right to update these Terms and Conditions from time to time. Any changes will be published on this page, together with the revised update date. Your continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by law.
2. About ShopMitch
ShopMitch operates an online retail platform offering a variety of products to customers in Nigeria and, where expressly offered, other locations.
We aim to provide a convenient, secure, and reliable shopping experience. However, product availability, delivery coverage, pricing, and delivery timelines may vary depending on the product, supplier, location, and logistics arrangements.
Unless expressly stated otherwise on a product listing, ShopMitch does not guarantee that every product displayed on the website is immediately available for dispatch.
3. Product Information and Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.
However:
- Product images are provided for illustrative purposes and may differ slightly from the actual product.
- Colours may appear differently depending on your device or screen settings.
- Product specifications, packaging, accessories, and features may vary by manufacturer, model, region, or production batch.
- Certain product details may be supplied by manufacturers, distributors, or other suppliers.
- Product availability may change without prior notice.
Customers should carefully review product descriptions, sizes, compatibility requirements, specifications, warranty information, and other relevant details before placing an order.
Nothing in this section excludes any consumer rights you may have under applicable Nigerian law.
4. Prices and Promotions
All prices displayed on ShopMitch are stated in Nigerian Naira (₦), unless otherwise indicated.
We make reasonable efforts to ensure that prices are correct. Nevertheless, errors may occasionally occur because of technical issues, supplier updates, or administrative mistakes.
We reserve the right to correct pricing errors and update product prices before an order is accepted.
Where a material pricing error affects an order you have placed, we may contact you to explain the error and discuss the available options before proceeding with the order. We will not use this provision to avoid obligations that have already arisen under applicable law.
Promotional offers, discounts, coupons, and sale prices may be subject to specific conditions, validity periods, product availability, and eligibility requirements.
Unless expressly stated otherwise, promotions cannot be combined with other offers. We reserve the right to discontinue or amend promotions prospectively, subject to applicable law and any commitments already made to customers.
5. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
After submitting an order, you may receive an order confirmation or acknowledgement. Such confirmation does not necessarily mean that the order has been finally accepted or dispatched.
An order may require further verification of payment, stock availability, delivery information, or other relevant details.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:
- Incorrect or misleading order information.
- Suspected fraudulent or unauthorised transactions.
- Unavailable or discontinued products.
- Material pricing or listing errors.
- Delivery restrictions.
- Suspected abuse of promotional offers.
Where payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with our refund policy and applicable law.
Customers should ensure that their names, telephone numbers, email addresses, delivery addresses, and order details are correct before completing a purchase.
6. Payment Terms
Customers must pay the applicable purchase price and any disclosed delivery or other charges before an order can be processed, unless another payment arrangement has been expressly agreed upon by ShopMitch.
Available payment methods will be displayed at checkout or communicated through our authorised sales channels.
Customers must not submit payment credentials belonging to another person without proper authorisation.
Where a payment fails, remains unverified, or is reversed, ShopMitch may suspend processing of the affected order until the issue is resolved.
We do not guarantee that every payment method will be available at all times. Payment processing may be affected by banks, payment service providers, network interruptions, or other circumstances outside our reasonable control.
Customers should retain their payment receipts and order references for enquiries, disputes, and refund requests.
7. Delivery and Shipping
ShopMitch endeavours to deliver purchased products within the estimated delivery period communicated at checkout, on the product page, or by our customer support team.
Delivery times are estimates and may vary depending on the customer’s location, product availability, courier capacity, weather, public holidays, security conditions, and other relevant circumstances.
Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number.
The following conditions apply to delivery:
- Delivery charges, where applicable, will be disclosed before an order is completed.
- Some products may require additional handling or longer delivery periods.
- Customers should ensure that someone is available to receive the delivery.
- Where reasonably possible, customers should inspect their orders upon delivery and promptly report missing, incorrect, or visibly damaged items.
- Failed delivery caused by incorrect addresses, unavailable recipients, or other customer-related issues may result in additional delivery arrangements or charges, where lawful and disclosed.
- Any delivery restriction or exceptional delay will be communicated to the customer where reasonably practicable.
ShopMitch will not be responsible for delays caused by circumstances beyond our reasonable control, but we will take reasonable steps to assist customers in resolving delivery issues.
Nothing in this section removes any statutory rights relating to delivery, non-delivery, or undelivered prepaid orders.
8. Returns, Exchanges, and Refunds
We want our customers to have a satisfactory shopping experience. If you receive an incorrect, defective, damaged, or materially misdescribed product, please contact us promptly so that we can review the issue.
To request a return, exchange, or refund, contact our customer support team using the details provided below. Please include your order number, a description of the problem, and relevant photographs or other supporting evidence where appropriate.
A return request may be reviewed in circumstances including:
- The product delivered differs materially from the product ordered.
- The product arrives damaged or defective.
- The product is missing essential components advertised as included.
- The product is not as described.
- Another circumstance qualifies for a remedy under applicable law or our published returns policy.
Where appropriate, we may offer a replacement, repair, exchange, refund, or another lawful resolution depending on the circumstances and the customer’s applicable rights.
For change-of-mind returns, eligibility may depend on the product category, condition, packaging, time elapsed since delivery, and any applicable statutory requirements. Any restrictions will be communicated through our published Returns & Refunds Policy.
Products returned for inspection should, where reasonably possible, include their original packaging, accessories, receipts, and order details. These requirements will not be applied to unlawfully restrict a customer’s statutory rights.
Certain items, including personalised goods, hygiene-sensitive products, perishable groceries, and products with activated digital services, may be subject to specific return conditions where permitted by law.
We will communicate any applicable return instructions, costs, and refund processing arrangements when a request is reviewed.
Approved refunds will be processed through the original payment method where practicable, or another mutually agreed lawful method. The time required for the funds to appear may depend on the relevant bank or payment service provider.
Nothing in this section excludes or limits a consumer’s non-waivable rights under Nigerian law.
9. Product Warranties and After-Sales Support
Some products may include a manufacturer’s warranty, supplier warranty, or other expressly stated warranty.
Where a warranty applies, its duration, coverage, exclusions, and claim procedure will depend on the relevant warranty terms.
Customers should retain purchase receipts and warranty documents where provided.
Unless expressly stated otherwise, ShopMitch does not represent that every product carries a manufacturer’s warranty or that every warranty is provided directly by ShopMitch.
This section does not exclude any guarantees, remedies, or obligations imposed by applicable law.
10. Customer Accounts and Account Security
Customers may be able to create accounts to manage orders, save delivery information, and access other website features.
You agree to:
- Provide accurate and current account information.
- Keep your login credentials confidential.
- Notify us promptly if you suspect unauthorised access to your account.
- Avoid using another person’s account without permission.
- Refrain from using the website for fraudulent, unlawful, or abusive purposes.
You are responsible for taking reasonable steps to secure your account and devices. However, nothing in this section excludes liability that cannot lawfully be excluded.
We reserve the right to restrict or suspend accounts where there is reasonable evidence of fraud, abuse, security risks, or violations of these Terms, subject to applicable law.
11. Acceptable Use of the Website
You agree not to:
- Use ShopMitch for unlawful activities.
- Attempt to gain unauthorised access to our website, servers, or systems.
- Introduce malicious software, viruses, or harmful code.
- Interfere with the website’s normal operation.
- Submit false orders, fraudulent payment information, or misleading customer details.
- Copy, scrape, reproduce, or commercially exploit website content without appropriate authorisation.
- Violate another person’s intellectual property, privacy, or legal rights.
We may investigate suspected violations and take reasonable measures to protect our customers, business, and website.
12. Intellectual Property
Unless otherwise indicated, the ShopMitch website, including its branding, logos, original text, graphics, design elements, and other original content, is owned by or licensed to ShopMitch.
You may browse the website and use its content for personal, non-commercial shopping purposes.
You must not reproduce, modify, distribute, republish, or commercially exploit our protected content without prior written permission, except where permitted by applicable law.
Third-party trademarks, brand names, product images, and manufacturer materials remain the property of their respective owners. Their appearance on our website does not necessarily imply endorsement or affiliation.
13. Privacy and Personal Information
ShopMitch may collect and process personal information necessary to operate the website, manage customer accounts, process orders, arrange delivery, provide customer support, prevent fraud, and meet legal obligations.
Depending on how you use the website, this information may include your name, telephone number, email address, delivery address, order history, and relevant transaction information.
We handle personal information in accordance with our Privacy Policy and applicable Nigerian data protection requirements.
We may share necessary information with authorised payment processors, delivery providers, technology service providers, and other relevant parties where required to fulfil orders or operate our services, subject to applicable legal obligations.
For more information about how personal information is collected, used, stored, and protected, please read our Privacy Policy.
14. Third-Party Services and Links
Our website may contain links to third-party websites, payment platforms, delivery services, or other external services.
These services may operate under their own terms, conditions, and privacy policies.
ShopMitch does not control every aspect of third-party services and is not responsible for their independent content or practices, except where responsibility cannot lawfully be excluded.
Customers should review the relevant third-party terms before using external services.
15. Limitation of Liability
To the extent permitted by applicable law, ShopMitch will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
We will take reasonable steps to maintain the availability and security of our website, but we do not guarantee uninterrupted or error-free operation.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or any other liability that cannot lawfully be excluded or restricted.
Nothing in these Terms removes a customer’s rights to remedies for defective, unsafe, misdescribed, or undelivered products where those rights are provided by law.
16. Events Beyond Our Control
ShopMitch will not be considered in breach of these Terms solely because performance is delayed or prevented by circumstances beyond our reasonable control, including natural disasters, public emergencies, severe transport disruptions, internet or telecommunications failures, or interruptions affecting third-party logistics or payment providers.
Where such an event materially affects an order, we will take reasonable steps to communicate the situation and discuss appropriate options with the affected customer.
This provision does not remove any refund or other obligations imposed by applicable law.
17. Suspension or Termination of Access
We may suspend, restrict, or terminate access to certain website features where reasonably necessary for security, fraud prevention, maintenance, legal compliance, or enforcement of these Terms.
Where appropriate and practicable, we will provide notice of material restrictions.
Any suspension or termination will be subject to applicable law and will not remove rights or obligations that arose before the restriction.
18. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.
If a dispute arises, customers are encouraged to contact ShopMitch first so that we can attempt to resolve the matter amicably.
Where a dispute cannot be resolved through customer support, either party may pursue any remedies available through the appropriate Nigerian courts or other competent dispute-resolution bodies.
Nothing in these Terms prevents a customer from exercising a statutory complaint or consumer-protection right.
19. Changes to These Terms
We may revise these Terms and Conditions when necessary to reflect changes in our business operations, products, services, legal requirements, or website features.
The latest version will be published on this page with its updated date.
Material changes will take effect as required by applicable law. Where required, we will provide appropriate notice or obtain any necessary consent.
20. Contact Information
If you have questions about these Terms and Conditions, orders, returns, refunds, or other ShopMitch services, please contact us:
Business Name: ShopMitch / Shop with Mitch
Website: https://shopmitch.com.ng
Email: info@shopmitch.com.ng
Phone / WhatsApp: +234 816 993 7542
Location: Nigeria
We will make reasonable efforts to respond to customer enquiries and resolve complaints promptly.
By using ShopMitch or placing an order through our website, you acknowledge that you have read and understood these Terms and Conditions, subject to your rights under applicable law.